Can I use CrewThrive only for training my staff?

Training is one of the core properties. However, you can also use CrewThrive for onboarding, Pre-interview screening, and tests/quizzes.

Yes. Your content is stored securely with industry-standard encryption in transit and at rest. Access is restricted to your authorized team members.

If I need help or training on how to use the application what should I do?

Our support team is available to help you onboard, configure templates, and train your administrators. Reach out via the Contact page and we'll schedule a session.

How do I cancel my subscription?

You can cancel anytime from your account billing settings, or by contacting our support team. Your account will remain active until the end of your current billing period.

Do you offer discounts for academia or non-profits?

Yes. We offer special pricing for educational institutions and registered non-profit organizations. Contact our team for details.

Help & FAQ

How can we help?

Answers about onboarding, training paths, SOPs, dynamic forms, work orders, AI assistants, dashboards and plans.

Getting started

What is CrewThrive?

CrewThrive is an all-in-one workforce development and collaboration platform. It brings employee training, SOPs, onboarding, work orders, dynamic forms, AI assistants and dashboards into one place for frontline service teams.

How do I try CrewThrive?

Start a free trial — it runs for 6 months and needs no credit card. Fill in the short form on the Get started page and we’ll set up your demo account.

Can CrewThrive work for my industry?

Yes. CrewThrive supports hospitality, restaurants, lodging, medical, retail, summer camps, food trucks and vendors, government, finance and banking. See Industries, or tell us about yours.

Employee training

Can AI generate employee training content?

Yes. CrewThrive’s AI can generate SOPs, training manuals, quizzes and onboarding content, or you can start from ready-made templates.

What is a training path?

A training path is a learning journey that combines manuals, training videos and quizzes, tailored to an employee’s role, experience level and responsibilities.

Can I upload my own training videos and SOPs?

Yes. Upload your existing videos and SOPs, organize them into manuals and training paths, and assign them to employees.

How do quizzes work?

Quizzes can be generated automatically from your training content, so you can measure what employees have actually learned — not just who attended.

Work orders & forms

What can I build with dynamic forms?

Digital checklists, inspections, occupancy reports, permits, onboarding forms, work orders and other employee workflows.

Does CrewThrive support employee sign-offs?

Yes. Employees can digitally sign SOPs, policies, forms and training acknowledgements directly in the platform.

AI assistants

What is the AI knowledge base assistant?

It turns your company knowledge into an assistant employees can chat with for instant answers about policies, SOPs, HR procedures, training materials, onboarding and operational processes.

Teams & reporting

What can managers see in dashboards?

Executive dashboards give a real-time view of training progress, workforce analytics, compliance and operational metrics, with visual reports for faster decisions.

Can CrewThrive help with hiring?

Yes. Post jobs and screen candidates with AI-powered questionnaires and pre-interview workflows (Professional plan and above).

Can I manage multiple locations?

Yes. Branch management lets you organize employees, training and reporting by location.

Plans & setup

How much does CrewThrive cost?

Starter is $49/month for up to 10 employees, Professional is $69/month for up to 50, and Enterprise is $199/month for unlimited employees. See Pricing.

Do you support SSO and custom integrations?

Custom integrations and SSO are included in the Enterprise plan, along with a dedicated success manager and 24/7 premium support.

Do you offer special pricing for schools and non-profits?

Yes — contact us to ask about academic and non-profit pricing.

Still have questions?

Our team is happy to walk you through CrewThrive and answer anything specific to your business.